1. INTRODUCTION

The Warranty Policy of eFarmer B.V. outlines our commitment to providing quality products/services and the terms and conditions under which warranties are offered to our customers. This Policy aims to build trust with our customers (resellers) and clarify the terms of our warranty and guarantee programs.

2. PURPOSE

The purpose of this Policy is to define the warranty coverage provided by eFarmer; to specify the terms and conditions under which warranty is applicable; to outline the procedures for customers (resellers) to claim the warranty.

3. WARRANTY COVERAGE

eFarmer stands behind the quality and durability of our products. Our warranty ensures that your satisfaction is our priority, and we are committed to addressing any warranty issues that may arise with your purchase.

eFarmer covers defects in materials and workmanship under normal use. In the event of any issues arising from manufacturing defects, customers (resellers) are entitled to a repair or replacement of the Product.

The warranty does not cover (i) damage resulting from misuse (use of the Product other than in accordance with eFarmer’'s published specifications or user manual), (ii) neglect, accidents; (iii) modifications, alterations, or repairs to the Product made by a party other than eFarmer or a party authorized by eFarmer, (iv) any failure by Reseller, customer, or other third party to comply with environmental and storage requirements for the Product as specified by eFarmer; (v) normal wear and tear, (vi) damage caused by natural disasters, (vii) theft or loss of the product, (viii) use of the Product in combination with any third-party devices or products that have not been provided or recommended by eFarmer.

The warranty does not cover (ix) any expense incurred by Reseller or Reseller's resellers, including labor expended by Reseller or Reseller's resellers.

4. WARRANTY PERIOD

eFarmer reserves the right to request from the Official Reselling Party proof of the date of purchase by the end user. If no such proof is provided, the warranty period will start on the date the product was shipped by eFarmer.

Products have to be shipped back to eFarmer no later than 14 days after receiving the return authorisation from our customer support.

The warranty period extended by the time the product is under repair. For example, if a product with a two-year warranty is under repair for one month, the warranty period is extended by one month.

For the products repaired beyond the warranty period -we provide a warranty for repair for 6 months from the date of repair.

5. CORRECTIVE MEASURES

eFarmer's sole liability and Customer’s (Reseller's) sole and exclusive remedy for any breach of the warranty set forth herein, eFarmer will, at its option and expense, repair or replace the Product or parts thereof, if confirmed by eFarmer.

If the Product is still under the warranty and experiences any defects or malfunctions, eFarmer will promptly repair the Product at no cost to the Customer (Reseller), however the Customer (Reseller) is responsible for the cost of shipping to the repair center.

Products repaired under warranty are returned to the Customer (Reseller) at no charge.

Out of warranty repairs for Products will be performed at eFarmer’s then-current rate, which is subject to change without notice. Minimum charges will apply. Customer (Reseller) is responsible for all shipping costs.

During the repair process, we utilize new or used high-quality replacement parts.

In certain circumstances where the defect or malfunction cannot be adequately resolved through repair, eFarmer offers the option of replacing the Product.

Replacement Products may consist of new, used, or previously installed components. Replacement Products or parts thereof will be warranted for the remainder of the original warranty period or six (6) months, whichever is longer.

All Products or parts thereof that are replaced become the Property of eFarmer.

eFarmer shall not be responsible for Reseller's, end user's, or any third party's software, firmware, information, or memory data contained in, stored on, or integrated with any Product returned to eFarmer for repair, whether under warranty or not.

6. WARRANTY CLAIM

To initiate a warranty claim, the customer (Reseller) must:

• Contact our customer support team within the warranty period:

  1. by emailing eFarmer at support@fieldbee.com;
  2. by texting to Whatsapp, Monday to Friday, 9am to 6pm (CEST) +38 050 224 87 22 (customer support), +48 600 171 635 (dealer support).

  Proof of purchase (invoice) and a detailed description of the issue may be required.

• Receive a RMA number per the process outlined in the Return Process.

All requests must include the name and address of Customer (Reseller if applicable), and the serial number of the parts and components being repaired or replaced.

Upon issuance of the RMA number, the address and all the instructions and necessary customs documents for returning the Products will be provided to the Customer (Reseller) by eFarmer support team.

If products are returned not according to the described process, all associated customs costs will be the responsibility of the customer or reseller.

7. RESOLUTION PROCESS:

• Upon receiving a valid warranty claim, we will assess the situation and provide instructions for repair or replacement as appropriate.
• Products not returned within 30 days of the RMA issuance date will not be accepted.
• If, after inspection by eFarmer, the RMA part is determined to be defective, the warranty claim will be approved. If the RMA part is determined not to be defective by eFarmer, the warranty claim will be denied and the Customer (Reseller) will be invoiced for labor incurred.

8. RETURNS BEYOND WARRANTY PERIOD:

For items outside the warranty period, standard return and repair policies apply. Customers are responsible for any associated costs. Out of warranty repairs are shipped only after eFarmer has received payment in full.

Product or parts thereof that are returned to eFarmer, which eFarmer determines not to be defective, will be returned to Reseller within two (2) weeks of the date that the Product or parts thereof were received by eFarmer.

At eFarmer B.V., we are dedicated to providing exceptional customer service and ensuring your complete satisfaction with our products. Our warranty coverage and corrective measures reflect our commitment to standing behind the quality and reliability of our offerings. Should you encounter any issues covered under our warranty, please don't hesitate to contact our customer support team for prompt assistance.